1. Return Eligibility & Timeframe

For eligible non-customized products, you have the right to return your purchase within 14 days from the date of delivery.

To qualify for a standard return, items must meet the following criteria:

• The item must be completely new, unused, unmodified, and never installed on a vehicle.
• The product must be kept in its original, undamaged factory packaging.
• The item must be in the exact same resalable condition as you received it.

2. Customized & Personalized Products

We specialize in precision automotive replica stickers, decals, and custom-engineered parts tailored exactly to your vehicle’s specific parameters (such as VIN, paint codes, model years, or custom dimensions).

Please Note: Products that are custom-made, manufactured to your personal specifications, or personalized are NOT eligible for return or exchange under normal circumstances, as they cannot be resold.

3. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during transit, or if we manufactured/shipped an incorrect product (e.g., mismatch with the specifications provided in your order), please contact us within 14 days of delivery.

To help us resolve the issue swiftly, please provide:

• Your order number.
• A brief description of the issue.
• Clear, high-quality photographs showing the defect, damage, or manufacturing error.

Upon verification and approval, we will arrange a replacement, exchange, or issue a full refund at absolutely no extra cost to you.

4. Return Shipping & Methods

All approved returns must be sent back to us via mail services. Please contact our support team before shipping any items back to obtain the correct return shipping address and instructions.

• Shipping Fees: Customers are responsible for arranging and paying for their own return shipping costs (except in cases where the item received was defective, damaged, or incorrect).
• Labels: We do not provide prepaid return shipping labels. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. No Restocking Fees

We believe in transparent pricing and fair terms. We do not charge any restocking, processing, or administration fees for returned items that meet our eligibility requirements.

6. Refund Processing

Once your return is received at our facility and undergoes a thorough inspection, we will notify you via email regarding the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be automatically processed, and the funds will be credited back to your original method of payment (Stripe or PayPal) within 7 business days. Please note that your bank or credit card company may take additional time to clear and post the transaction to your account.

7. Contact Information

For all return inquiries, refund requests, or assistance with an order, please contact our dedicated customer service team at: info@customotor.com.