1. General Provisions

This Privacy Policy outlines how Customotor.com (referred to as “the Company,” “We,” “Us,” or “Our”) collects, uses, and protects the personal information you provide while using our website https://customotor.com.

We are fully committed to ensuring the highest level of protection for your privacy and personal data. By using our website, browsing our catalog, or purchasing automotive restoration stickers and parts, you explicitly agree to the terms and practices described in this Policy.

2. Data We Collect

To process your orders successfully and provide a seamless shopping experience, we collect only the necessary information, which includes:

• Identification Data: First name, last name, email address, and telephone number provided during checkout or registration.
• Shipping & Billing Data: Delivery address (street, city, zip code, and country) required for physical shipment via global logistic partners.
• Vehicle & Customization Data: Specific details you provide in order fields (e.g., vehicle make, model, year of manufacture, color codes) essential for manufacturing accurate replica stickers.
• Technical Data: Anonymized data collected via secure analytical tools (such as Google Analytics), including IP addresses, browser types, and user activity logs to optimize site performance.

Important Security Note: We do not store or process your payment card details on our servers. All financial transactions are handled securely by industry-leading, encrypted payment gateways (such as Stripe and PayPal).

3. Purposes of Data Processing

Your personal information is used strictly for legitimate business purposes:

• Order Fulfillment: Manufacturing, quality control, and shipping your customized products.
• Customer Support: Providing updates on order status, tracking numbers, and responding promptly to your technical inquiries.
• Website Improvement: Analyzing user interaction patterns to enhance our website interface, design responsiveness, and product assortment.

4. Data Disclosure to Third Parties

We do not sell, rent, lease, or distribute your personal data to third parties for marketing purposes. Data transfer occurs exclusively with trusted service providers to execute your order:

• Logistics and Courier Services: Sharing your name, phone number, and address with international delivery companies (e.g., DHL, FedEx, Nova Poshta) to ensure accurate delivery.
• Payment Gateways: Transmitting necessary transaction details to process secure end-to-end payments.
• Legal Obligations: Disclosing information only when required by law, court order, or official regulation.

5. Cookies and Analytics

We use functional cookies to enhance your browsing experience, remember items added to your shopping cart, and recognize your preferences upon return. Additionally, when visitors leave comments or reviews on the site, we collect data shown in the comments form along with the visitor’s browser agent string to prevent spam.

You can manage, restrict, or disable cookies at any time through your individual browser preferences.

6. Your Rights and Data Security

We implement robust administrative, technical, and physical safeguards designed to keep your personal data secure against unauthorized access, loss, or alteration.

Regarding your personal data, you retain full rights to request access, update incorrect information, or demand complete erasure of your data (“the right to be forgotten”), provided it does not conflict with our administrative or legal record-keeping obligations.

7. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or need support, please contact our team directly at: info@customotor.com